Privacy & Security Statement: BrandOrganic, Inc. (“BO”) has created this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us through the www.brandorganic.ca website (“the Site”) our Toll-Free number (“the Call Centre”) or by email communication.
When you provide personal information to our Call Centre, our Site and via email, you are consenting to the manner in which BO will collect, use, disclose and otherwise manage the personal information of our consumers, as set out below.
We may collect personal information that you provide us when you:
- Purchase, order, return, exchange or request certain information about our products and services;
- Request a quote and/or purchase one of our products or custom foam inserts;
- Request warranty or product repair services;
- Contact a Call Centre or customer service desk;
- Provide us with comments or suggestions.
Disclosure of Personal Information: BO will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.
Secure Shopping: When you place orders on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Site from capturing and viewing your personal information.
Order Information: Since any order information you provide to us on our Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Site. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, BO cannot ensure or warrant the security of any information you transmit to us on our Site.
Toll-free number: When you call our Call Centre about a product, delivery, a billing question, to place an order or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future. We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers through our Call Centre or Site. If you would like to stop receiving such promotional information from BO, please notify us via our toll-free number.
Your Suggestions: We use your feedback, suggestions, and comments solely to monitor and/or improve the use and features of our Site, Call Centre, and our product and service offerings.
Shipping: If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery Service Providers (Name of Delivery Companies used or other delivery companies we select). Our delivery Service Providers are prohibited from using your personal information for any purpose other than making the delivery.
Visiting our Site: In general, you can visit our Site without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.
Tracer Tags: Our Site may also use a technology called “tracer tags”. These may also be referred to as “Clear GIFs” or “Web Beacons”. This technology allows us to understand which pages you visit on our Site. These tracer tags are used to help us optimize and tailor our Site for you and other future website visitors.
Third party links: Our Site may include links to the website of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.
BO may provide links to third party website as a convenience to the user. The inclusion of any link does not imply BO endorsement of any other company, its website, or its products and/or services. These linked website have separate and independent privacy policies, which we recommend you, read carefully. We have no control over such website and therefore have no responsibility or liability for the manner in which the organizations that operate such linked website may collect, use or disclose and otherwise treat your personal information.
Security of Personal Information: We will maintain the confidentiality of all personal information collected in our site, our Call Centre and via email and will only transfer such information to employees of brandorganic.ca who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. We maintain your personal information for as long as required for the purposes set out in this Privacy Statement, or as otherwise required or permitted by law.